Janna Aberia

About Me

E-commerce Specialist with hands-on experience in managing end-to-end online store operations, including product listing, inventory management, order processing, logistics coordination, and customer support. Skilled in analyzing sales data, monitoring market trends, and implementing effective strategies to optimize store performance, increase traffic, and drive revenue growth. Strong attention to detail with a results-driven approach to business development and customer satisfaction.

E-commerce Operations

Online Store Management

Manage day-to-day operations of online stores (website and marketplaces)
Create, upload, and optimize product listings (titles, descriptions, images, pricing)
Ensure product information is accurate, updated, and SEO-friendly
Monitor website functionality and user experience
Coordinate promotions, discounts, and product launches

Inventory & Order Management

Track inventory levels to prevent overselling or stockouts
Coordinate with suppliers for restocking)
Process and monitor customer orders
Ensure accurate order fulfillment and timely shipping
Work with logistics/courier partners to resolve delivery issues

Sales & Performance Analysis

Analyze sales performance and revenue trends
Monitor KPIs such as traffic, conversion rate, and average order value
Identify opportunities to increase sales and improve performance
Conduct competitor and market research
Provide reports and insights to management

Customer Experience & Support

Respond to customer inquiries via chat, email, or social media
Handle complaints, returns, and refunds professionally
Ensure high customer satisfaction and positive reviews
Maintain strong customer relationships