Janna Aberia

E-Commerce Specialist | Store Operations | Customer Experience

Let's Work Together

About Me

E-commerce Specialist with hands-on experience in managing end-to-end online store operations, including product listing, inventory management, order processing, logistics coordination, and customer support. Skilled in analyzing sales data, monitoring market trends, and implementing effective strategies to optimize store performance, increase traffic, and drive revenue growth. Strong attention to detail with a results-driven approach to business development and customer satisfaction.

Core Expertise

Product Listing & SEO Optimization

Inventory Monitoring

Order Fulfillment

Customer Support

Sales Reporting

Marketplace Operations

E-commerce Operations

Online Store Management

Manage day-to-day operations of online stores (website and marketplaces)
Create, upload, and optimize product listings (titles, descriptions, images, pricing)
Ensure product information is accurate, updated, and SEO-friendly
Monitor website functionality and user experience
Coordinate promotions, discounts, and product launches

Inventory & Order Management

Track inventory levels to prevent overselling or stockouts
Coordinate with suppliers for restocking)
Process and monitor customer orders
Ensure accurate order fulfillment and timely shipping
Work with logistics/courier partners to resolve delivery issues

Sales & Performance Analysis

Analyze sales performance and revenue trends
Monitor KPIs such as traffic, conversion rate, and average order value
Identify opportunities to increase sales and improve performance
Conduct competitor and market research
Provide reports and insights to management

Customer Experience & Support

Respond to customer inquiries via chat, email, or social media
Handle complaints, returns, and refunds professionally
Ensure high customer satisfaction and positive reviews
Maintain strong customer relationships

Marketing & Traffic Growth

Support digital marketing campaigns (social media, email, paid ads)
Optimize product pages for SEO
Implement strategies to increase website traffic and conversions
Coordinate with marketing teams for promotions and campaigns

Platform & Technical Management

Manage backend settings (payments, shipping rules, taxes)
Update website banners and landing pages
Coordinate with developers for website fixes or improvements
Monitor site speed, mobile responsiveness, and checkout functionality
Ensure secure payment gateway integration

Marketplace Management

Manage seller accounts on marketplaces like Shopee, Lazada, and Tiktok Shop
Monitor store ratings and seller performance metrics
Join campaigns (e.g., flash sales, mega sales)
Optimize listings to rank higher in marketplace search

Campaign & Promotion Execution

Plan and execute sale events (11.11, 12.12, payday sales)
Create voucher and bundle strategies
Monitor campaign ROI
Adjust pricing strategy based on performance

Data & Strategy Development

Forecast sales and demand
Identify slow-moving vs fast-moving products
Suggest new product opportunities
Develop pricing strategies
Create long-term growth plans

Cross-Functional Coordination

Coordinate with marketing, warehouse, finance, and suppliers
Align inventory with promotions
Support business expansion (new platforms, new markets)

Contact

Email: aberiajanna07@gmail.com

Phone: +63-997-980-9121

Location: Philippines